viaja con confianza


Always with you: before, during and after your stay

From the moment you book your accommodation until the end of your trip: we are here to help you make everything run smoothly. Discover our Reserve with Confidence guarantee and many other advantages that we offer you when you book and pay through our web platform.



Before you stay | During your stay | after staying 


Before you stay

This is how we protect your trip before it has even started.

We are Premium Partner owners

On the Vrbo, Airbnb and Booking platforms we are considered Premium Partner hosts because we consistently offer excellent service to our guests. You can look for us in the different booking portals, then you will have the security that our property, the description, the photos and the services are of authentic trust.

We protect your payments

When you pay through our platform, we take care of protecting the payment against possible fraud. In the event that the payment ends up in the hands of a person other than us, we will refund your money.

If you need it, book again

It does not happen often, but sometimes our guests are forced to cancel the reservation at the last minute. For these cases, we are flexible with our cancellation policy and we help you find a new date for your trip.

What to do if I need to change the dates


During your stay

We are here to help you make your stay perfect.

A customer service dedicated to you

We will be available to answer any questions that may arise during your stay. If you need to contact us we are here to help you

Go to Help page

We correct all deficiencies

If when you arrive at Casa Camu you see that it does not correspond to what was presented in the advertisement (defective services, missing furniture or household items, etc.), tell us within the first 12 hours. We will do everything possible to correct the problem so that you can enjoy your trip as it should.




despues de alojarte


after staying

The journey may be over, but we're still here in case you need us.

We protect your deposit from damage

As owners we know that it is very important for our guests to recover the deposit for damages that could be caused to the property. In the event that damages were caused during your stay, before withholding the deposit we will contact you to make an assessment of what happened. It is never our intention to keep the deposit of our guests.