Frequently Asked Questions About Bookings

Is it possible to change the dates of my booking?

Yes, it is possible as long as there is availability. Please contact us to confirm if the change can be made.

Can I book over the phone or by email?

Yes, you can make bookings both over the phone and by email, or if you prefer, through our website. For phone bookings: 604 072 383. For email bookings: This email address is being protected from spambots. You need JavaScript enabled to view it..

What portion of the total booking price do I need to pay to confirm it?

To confirm your booking, a payment of 20% of the total is required.

How long do I have to make the payment needed to confirm my booking?

You must make the payment within 42 hours to prevent the automatic cancellation of the booking. If it is canceled, you may recover it subject to availability.

When and how do I pay the remaining amount of the booking?

The outstanding amount is paid upon entry in cash, along with the deposit.

Is it possible to request an invoice?

You can request a booking document by sending us an email. Once your stay is over, the invoice will be sent via email.

Can I check out later than 12:00?

Late Check Out is subject to availability and the approval of the property manager. Additional charges apply depending on the time of departure.

Can I Check In before 6:00 PM?

You will always need to contact us to verify availability. Please note that if you want to use the facilities before 6:00 PM (kitchen, pool, room...) there will be an extra charge of €10 per hour.

What is the refund policy for the payment of the deposit?

All deposits are NON-REFUNDABLE under any circumstances. You can view the general conditions at the following link: detailed policy and the disclaimer.

What is the refund policy for the payment of the booking?

If an unforeseen event arises during your stay, you may present your case via email. We will consider all circumstances and let you know our decision within 48 hours. Keep in mind that we always abide by the general conditions that are in the booking document, you can view them at the following link: detailed policy and the disclaimer.

Is there a cleaning service in the accommodation?

Cleaning of the accommodation is carried out both upon entry and exit of guests. There is no extra cleaning included during your stay. The accommodation provides cleaning utensils and some cleaning products for guest use.

What should I do if something goes wrong during my stay?

If something goes wrong during your stay, please do not hesitate to contact us, we will assist you in every way possible.

Can I bring my pet?

Pets are not allowed in the accommodation.

Are there any extra costs?

Generally, the price includes everything necessary for your stay, except in some cases where towels, sheets, telephone calls... (with prior notice) are required.

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